Our services

925 silver

The 925 sterling silver jewelry is hallmarked with the manufacturer’s hallmark.

Pendant without chain

Possibility to order a pendant without chains or with a leather or waxed cotton choker. Please specify when ordering.

Enlarge or shorten a chain

Possibility to enlarge the bracelets and necklaces by adding an extension chain.
Possibility to shorten the bracelets and necklaces when the chain contains links

Please specify when ordering.

Origins of the materials

925 silver comes from Japan. This is recycled silver from japanese industry.

Bronze comes from France. It is an alloy of copper (90%) and tin (10%).

Chains and findings in 925 silver are from Europe (France or Italy).

Chains and findings in 14 carat gold filled are from USA.

Miss M packs her jewels in small black boxes marked with her logo.

                       

Miss M. delivers her jewelry in France and throughout the world.

Jewelry in stock is shipped within 1 to 5 days after receipt of payment.

For custom-made jewelry and jewelry of the Kids’ART category, shipping time is 2 to 3 weeks. These delays correspond to the time required to manufacture the jewel.

The products are delivered in a letter followed by La Poste.

Delivery time for metropolitan France: 2 to 3 days.

Delivery times for Europe and the rest of the world: 4 to 8 days depending on the country.

Miss M. can not be held responsible for a delivery address that is wrongly indicated by the customer.

Miss M. give you 30 days to change your mind!

 

You change your mind about your order and you want to exchange or get refunded?

 

You have up to 30 days from the date of receipt of the jewel to change your mind and ask to be refunded or exchange your jewel for another jewel of the same value.

This offer is valid on all jewelry, excepted custom-made jewelry, personalized jewelry and Kid’s ART jewelry

 

How to take advantage of the offer?

  • Inform Miss M. by mail or by telephone of the wish to return the jewel for exchange or refund.

  • You must keep the proof of this return (this corresponds to registered packages, colissimo …).

  • The jewelry must be returned in its original packaging. Miss M. doesn’t pay for any returns.

On receipt of the package, Miss M. will judge the condition of the jewel. You will be offered the refund or exchange of the jewel if the jewel is intact, within 14 days.

Conversely, no refund or exchange will be accepted if the returned jewel has been visibly used or damaged by the customer and this damage makes the jewel unsuitable for sale.

Maintenance

Silver jewelry maintenance tips: If your silver jewelry is blackened, you can clean it with silver (or clay) stone, lemon or white vinegar.

Bronze jewelry maintenance tips: If you bronze jewelry is oxidized, you can clean it with silver stone, natural soap or beeswax.

Beeswax has the advantage in addition to cleaning your jewelry, protecting it from oxidation.

In order to avoid a rapid oxidation of your bronze jewelry, consider removing them before taking your shower, doing the dishes, playing sports … Bronze jewelry does not like moisture.

 

Repair

Miss M. offer a jewelry repair service, only for jewelry made by Miss M.

All our payments are secured.

Payment by credit card goes through STRIPE which is a secure payment infrastructure that manages payments. For more information about STRIPE: https://stripe.com

We also offer payment by credit card via PAYPAL which is also as secure as STRIPE, but a bit different in its interface. https://www.paypal.com/fr/webapps/mpp/home

Finally, the last payment method proposed is bank transfer. It is also a secure means of payment, known to all.

TERMS AND CONDITIONS OF SALES

1) SELLER IDENTITY

The seller is: Miss M.,

Of whom the headquarter is at: 16 Boulevard Maréchal Lyautey – 38000 Grenoble – FRANCE

N° Siret of the Company: 81962339800016. Registration in the RCS of Grenoble.

Phone number: + 33 (0)7 68 63 90 05

Email: missm.bijouxartisanaux@gmail.com

2)PREAMBLE

These Terms refer to the French law and, more particularly, to the regulations of distance selling. The terms and conditions of sale, hereafter known as “Terms”, define the rights and obligations of the parties within the scope of the sales made by Miss M. on the website www.missm-bijoux.fr, hereafter known as “the Website”. They are concluded between, on one hand Miss M., on the other hand, the persons wishing to place and order for product(s) via the Website, hereafter known as “the Customer”.

The order of products displayed on the Website is subject to the acceptance by the Customer of the wholeness of the Terms as described hereafter.

Miss M. reserves the right to adapt or modify her Terms at any time. In case of modification, the Terms applicable to the order will be those in force the day of the final payment of the order.

3) ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE

The fact for a Customer to fill in the order form, to confirm his order and to have checked the box provided implies full acceptance of these terms and conditions of sales and its prices which he expressly declares to accept without reservations.

4) THE CUSTOMER

The Customer of the Website must be a consumer, person over 18 and legally capable. The Customer will have to, on his first order on the Website, create an account and/or fill in an order form specifying some mandatory fields, so that his order of products can be taken into account by Miss M.

The information provided to Miss M., as part of the opening of its customer account or during each of its orders must be complete, accurate and up to date.

5) THE PRODUCTS

The products offered for sale on the Website are those mentioned in the “The Shop” section of the Website. Miss M. reserves the right to change the contents of her online shop at any time without notice, especially to include or remove references or to modify some sale prices.

On missm-bijoux.fr are exclusively put up for sale products made by hand by Miss M.

The silver jewelry is hallmarked by the creator’s awl, in compliance with the regulations in force regarding the precious metals.

The resellers are carefully selected for their rigorous quality controls.

Miss M. does not sell second-hand, defective or substandard products to the standard offered on the market.

The characteristics of the products are displayed on missm-bijoux.fr inside each of the product sheets. The images and colors of the products put up for sale on missm-bijoux.fr could nevertheless not correspond with the real colors under the effect of the Internet browser and screen used.

Because of an exclusively manual production, some jewelry ordered in custom-made or in the Kids’ART section, could fifer with the parts and models to be reproduced.

6) THE ORDERS

The Customer can place an order on the Website www.missm-bijoux.fr

The contractual information, as well as the details of the order are shown in French or English and are summarized before the final validation.

Miss M. reserves the right to cancel or refuse any order from a Customer with whom there is dispute relating to the payment of a previous order, of a total or partial non-payment of the order in progress, refusal of authorization of payment by debit card by the banking organizations, non-payment or incomplete payment. In no instance shall the liability of Miss M. be engage as such.

From the validation of the payment, the order is registered and becomes irrevocable. The purchase order will be recorded on the computer register of Miss M., and will be considered as proof of the contractual relations between the Parties. As soon as the Customer has validated its payment, a confirmation of the order will be sent by email to the email address indicated by him during the order.

7) PRICES AND PAYEMENTS

The prices are indicated in Euros € (VAT including) and take into account possible discounts. The VAT is not applicable on the products sold by Miss M. in accordance with the article 293 of the CGI. The costs and exchange rates are borne by the Customer.

Any order placed on the Website and delivered outside of France may be subject to any taxes and customs duties imposed when the package reaches its destination.

These customs duties and taxes related to the delivery of an items are at the Customer’s expense and are his own responsibility. Miss M. is not obligated to verify and inform the Customer of the applicable customs duties and taxes. In the event of refusal for any reason whatsoever of the package at customs, Miss M. will refund the Customer after having recovered the goods.

The prices indicated are guaranteed within the limit of available stock, except important changes of the expenses and except any typography error or omission.

The prices indicated do not include the shipping costs which will be invoiced in addition and will be specified to the Customer during the final validation of his order.

Miss M. reserves the right to modify her prices at any time but the product will be invoiced on the basis of the tariffs in force during the validation of the order.

The payment is made by debit card, PayPal or bank transfer.

For the payments by debit card, the Customer must be the holder of the debit card used.

Working on the assumption that, for any reason (blocking, refusal of the issuing center…), the debit of the sums owed by the Customer would turn out to be impossible, the order will not be dealt by Miss M.

For the payments by bank transfer, the orders are handled on receipt of the bank transfer. In case of impossibility of payment (due to blocking or refusal of the issuing center), Miss M. will not process the order.

8) DELIVERY

Any order placed on the Miss M. Website will be prepared and shipped within 1 to 5 days, or 2 to 3 weeks for the custom-made and Kids’ART jewelry, subject to validation of payment.

The delivery is made by the Post Office, letter followed, in France and worldwide.

The products are delivered to the address indicated by the Customer. The Customer is solely responsible for any defect of delivery due to a lack of indication during the execution of the order.

The indicated delivery times are after the processing of the order and expressed in working days. These periods are those applied by the carrier (La Poste).

Periods metropolitan France: 2 – 3 days

Periods for Europe and World: 3 – 8 days depending on the country of destination.

These periods can be thwarted by strikes, export problems, customs modifications and other external problems for which we cannot be held responsible. In this case, the Customer will be informed by email.

9) RIGHT OF CANCELLATION AND RETURN AND REFUNDS MODALITY

In accordance with the provisions of the article L121.29 of the French Consumer Code, the Customer has a right of withdrawal of his order. It has 14 days to retract and return the products. Miss M. extends this right to 30 days.

This right is exercised by the return of the product, the shipping costs remaining at the Customer’s expenses. It shall be the Customer’s responsibility to retain any proof of such return, which implies that the items must be returned by registered package or by any other means giving certain date of this shipment.

The custom-made jewelry, customized jewelry and jewelry from the Kids’ART section are neither taken back nor exchanged.

The return of the goods is made at the expense and risks of the Customer (it is therefore advised to declare the value of the goods and to subscribe to an insurance covering the risks). The return must be notify beforehand to Miss M. by sending an email to her email address: missm.bijouxartisanaux@gmail.fr, specifying the tracking number.

The return must be made at the following address:

Miss M.
16 Boulevard Maréchal Lyautey
38000 Grenoble
FRANCE

All returned items must be returned perfectly intact. Upon receipt of the package, Miss M. will judge of the condition of the merchandize returned. No return will be accepted if the returned items have been obviously used or damaged by the Customer and that such use or damages make the items unsuitable for sale. If the return is refused by Miss M., the products will then be returned to the Customer at Miss M.’s expense.

In case of exercise of the right of withdrawal, Miss M. will make every effort to refund the Customer within a maximum of 14 days. The Customer will then be directly refund on its bank account or by bank transfer, the means of repayment being specified by Miss M.

10) RESPONSABILITY

Miss M., in the online process, is only held by an obligation of means. Her responsibility cannot be incurred for any damage resulting from the use of the Website.

11) FORCE MAJEUR

Miss M. won’t be held responsible for the total or partial non-execution of her obligations under this contract, if such a non-execution is caused by a constitutive event of force majeure, especially in case of disruption or total or partial strike particularly from the Postal services and other means of transport and/or communications, flood, fire, and generally speaking, in case of any event beyond her control.

12) PERSONAL DATA MANAGEMENT

The Customer is informed that the data it provides on the Website is subject to diverse automated processing of personal data.

Under the French law n° 78-17 of January 6th, 1978 relating to data processing, files and freedoms, it is reminded that the personal data that is gathered to the Customer is necessary for the order processing. It can also be used for marketing purposes.

This data is intended for an internal use only by Miss M.. This data is never given to any third party.

The Customer’s personal data is kept for the strictly necessary duration of the correct fulfilment for each of the treatment considered by Miss M.

The Customer has the right of access, correction and objection of the data processing about him/her.

13) APPLICABLE LAW – JURISDICTION

The French law enforces.

In case of litigation,

  1. An out-of-court agreement will be first researched and If no comprise is founded,
  2. Miss M. could bring the litigation before the court of Grenobe, FRANCE.